Knowledge Base 2

To reset your password, please follow these steps:

• Click on the ‘Forgot Password’ link on the sign-in page.
• Enter your registered email address.
• Check your email for a password reset link and follow the instructions.
• If you don’t receive an email within a few minutes, please check your spam folder.
• For additional assistance, contact our support team.

Our refund policy is as follows:

• Refunds are available within 30 days of purchase.
• To request a refund, please contact us with your order number and reason for the refund.
• Refunds are processed to the original payment method within 5-7 business days.
• Digital products and services may have specific refund conditions, so please refer to the terms of service for more details.
• For further inquiries, please reach out to our customer service team.

• After your order is placed, you will receive an order confirmation email with a tracking number.
• Visit our website and go to the ‘Track Your Order’ section.
• Enter your tracking number in the provided field to view the current status of your shipment.
• If you have an account with us, you can also track your order by logging in and visiting the ‘My Orders’ section.
• Please note that tracking information may take up to 24 hours to update after the order is shipped.
• For any further assistance with tracking your order, please feel free to contact our customer service team.